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FAQ

Skin Concerns

Can I use OSO Skincare if I have sensitive skin?

Absolutely! OSO was actually designed for one of our founders whose skin reacted to almost everything, so our products are formulated with only the purest of ingredients for skincare that's clean, safe and uncomplicated. However, we always recommend performing a patch test with any new products you apply to your skin. If you have any more questions or concerns, please feel free to reach out to our customer service team at info@ososkincare.com.au.

Does OSO Skicare suit all skin types?

We are so excited that OSO is definitely suitable for all skin types! OSO is a natural skincare range that uses gentle ingredients formulated for everyone!

I have oily/combination skin - can I still use Truly L'Oil Face Oil?

Even though it sounds odd, oil is actually one of the best things to efficiently clear up congestion caused by oily/combination skin types. That's because the combination of oils found in our formulations has the ability to dissolve naturally occurring oils that often cause blockages and breakouts. Our Truly L'Oil Face Oil has a magical mix of omega 3, 6 and 7, essential fatty acids and a hit from the worlds richest source of Vitamin C (Kakadu Plum) to nourish your skin without adding a greasy texture. It strengthens the skin's surface for smoother and healthier-looking skin and helps moisturise and protect your skin from nasty pollutants in the air. Oh, and did we mention it's both hypoallergenic and non-comedogenic? Truly L'Oil has your back!

My skin is oily - what are the best OSO products for me?

For our oily skin types, we recommend our Clean Angel Gel Cleanser and Truly L'Oil to help bring balance back into your skin. To help remove that little bit of extra oil from your skin, try double cleansing before continuing with your usual facial routine.

My skin is dry - what are the best OSO products for me?

Thankfully, all our products have something deliciously hydrating for our dry skin types, but we recommend our Supple Skin Moisturiser and Truly L'Oil Face Oil to hydrate and restore your skin to a healthy glow.

I have mature skin - can I still use OSO products?

We can't emphasise enough how much your skin will love all of our products. OSO products are bursting with antioxidants and are rich in Aussie botanical oils and butter that your skin craves and deserves.

What are the best OSO products for mature skin?

When it comes to mature skin, a focus on hydration is key! That's why we would highly suggest layering our Supple Skin Moisturiser, and Truly L'Oil Face Oil together to help aid in smoother skin appearance.

Is it okay to use OSO if I have acne?

Yes! We think your skin will thank us after using Clean Angel Gel Cleanser. It delivers a serious antibacterial cleanse that won't strip your skin of its natural oils but still leaves it feeling hydrated and refreshed without any tightens. We also recommend finishing your routine with Truly L'Oil Face Oil to help manage congested skin.

Is it okay to use OSO if I have eczema?

Each ingredient in our products has been specially chosen to reduce the risk of reactions. Thus, there aren't any ingredients in OSO products that are known to cause harm to your eczema. However, as each person has different sensitivity levels, we would recommend consulting with your doctor first or conducting a patch test before use. If you have any more questions or concerns, please feel free to reach out to our customer service team at info@ososkincare.com.au.

Is OSO safe to use during pregnancy?

We've ensured that OSO products are made from natural and predominantly organic ingredients to make them as clean and safe to use as can be. No nasties, just seriously good skin. Each carefully created product helps skin stay super hydrated and plump whilst preventing and reducing the signs of stretch marks and pigmentation. We've also had fabulous feedback from mums-to-be/ mums who have used OSO products throughout pregnancy and after birth. If you have any more questions or concerns, please feel free to reach out to our customer service team at info@ososkincare.com.au.

Is OSO non-comedogenic?

We're very proud to say our products are non-comedogenic! We're not about blocking pores here at OSO. We're here to help you strive for seriously good skin because skincare should be fun, not complicated.

Oh no! I've had a breakout since using OSO. What do I do?

Don't panic! Remember that switching up your skincare routine can sometimes cause temporary breakouts, milia or the occasional zit crisis while your skin adjusts to these new products. So sit tight; your skin is probably just adjusting to a new ingredient. Alternatively, there could be other reasons, including fluctuation in hormones, diet changes, or season changes. If you know your skin behaves poorly to transition, we recommend introducing products slowly, one at a time to give the most diva of skin types time to adjust. If you have any more questions or concerns, please feel free to reach out to our customer service team at info@ososkincare.com.au.

Product / Skin Routine

How do I know if my OSO products have expired?

It's best to think of skincare in the same way you would as fresh food - ingredients are at their best when fresh and not heavily preserved. We recommend using our products within six months of opening for maximum efficacy and freshness. Unopened products that are stored correctly (in a dry, cool place out of light) can be used safely up to 18 months from the manufacturing date. Customers living in extremely hot climates should take care to keep products out of direct sunlight in a cool, dark place. If unsure, the expiry date is found on the bottom of the carton or the bottom of the bottle.

Are there any fragrances in OSO products?

Except for our Supple Skin Face Moisturiser, all OSO products are fragrance-free. Their ridiculously yummy aromas come from the natural ingredients and oils that make these incredible formulas. Only our Supple Skin Moisturiser contains a tiny (0.5%) percentage of naturally derived perfume made from vanilla bean and coconut because it was too delicious not to add.

Will Clean Angel remove my makeup?

Clean Angel is a fabulous gel-to-foam cleanser that will remove makeup; however, if you're a lover of a glam makeup sesh and SPF (like we are), we recommend double-cleansing.

Can I use Clean Angel morning and night?

Absolutely! AM and PM use of our Clean Angel Gel Cleanser is highly recommended.

Do I need to double cleanse?

Personal preference takes first place. It's up to you, your skin, and your day. You do you, boo.

What does 'all-natural' skincare mean?

All-natural skincare means that we don't use anything you wouldn't (or couldn't) eat. We believe that what goes on, goes in. That's why OSO products are made with only the good stuff. No silicones, parabens, SLS, phthalates, or PEGS.

How do I layer my OSO skincare for the best results?

Layering can be subject to personal preference. We recommend applying products from thinnest to thickest so that the lightweight products can penetrate the skin first before being sealed in by the heaviest products.

Orders & Shipping

Where can I buy OSO skincare?

You can purchase all of our seriously good skincare from our website https://ososkincare.com.au/.

Can I track my order?

Absolutely! Upon purchase, we will provide you with a tracking number so you can stay up-to-date with your order. Please note: All Australian orders are shipped via Australia Post and all International orders will be shipped via DHL Express.

How long will my order take to arrive?

We do our absolute best to get you your orders as soon as possible. Therefore, all orders will be dispatched from our warehouse within 24-48hrs of purchase. Please see our shipping estimates below to indicate when you should expect your OSO goodies to arrive. Note: Depending on where you live, those estimates can vary. Australian Standard orders typically take 2-6 business days after dispatch for delivery. However, due to COVID-19, Australian orders may take up an additional week. Australian Express orders typically take 1-3 business days after delivery dispatch. However, due to COVID-19, Australian orders may take up to a week. International Orders typically take 5-15 business days (depending on the country) after dispatch of delivery. However, due to COVID-19, International orders may take up to four weeks.

Can I change my order once I've placed it?

Sorry, boo! Unfortunately, once your order has been placed, we're unable to cancel or make changes to your order.

Can I return my order?

Due to hygiene reasons, we don't accept returns or exchanges for change of mind purchases, though we can provide refunds for faulty products. If your products arrive faulty, damaged or incorrect, don't hesitate to get in touch with our customer care team at info@ososkincare.com.au within seven days of receiving your goodies. Remember to include your order confirmation number in the subject line, and please provide us details and photos of your order. This will help us find your order easily and process your request promptly.

I think my order is wrong. Who can I talk to?

If you believe your order to be wrong, please get in touch with our customer care team at info@ososkincare.com.au with your order number and attached images, and we will respond to you as soon as possible.

Which countries do you ship to?

We're international, baby! OSO ships to countries worldwide.

What payment methods do you accept?

We're big fans of Visa, Mastercard and Afterpay (of course)!

Brand

Is OSO tested on animals?

OSO is proudly 100% vegan and cruelty-free because having seriously good skin doesn't come at the cost of harming our furry friends.

Does OSO contain any nasties?

OSO is free from any nasty ingredients that may irritate and harm the skin. No silicones, parabens, SLS, phthalates, or PEGS. We use only the purest and finest natural ingredients, just as Mother Earth intended.

Where are OSO products made?

OSO products are proudly made in Australia, by Australians, with Australian botanicals and natural ingredients. We are all about keeping it close to home.

Who develops OSO?

We do! We're a private company owned and operated in Australia by Australians.

Is your packaging eco-friendly?

We like to do our bit for Mother Earth, so we've made sure that our packaging is recyclable. We use PET plastic, an already recycled plastic, as well as recycled paper and packaging.

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